There are two possible reasons:
- Your subscription is not validated in the application. Check it in Settings > Subscription (the “Premium Subscription” screen). As long as it is not validated, the routing send button offers you to subscribe instead of sending the orders, and the “Expert mode” switch (Settings > Routing) is refused.
- You paid with the payment method linked to your mobile network provider. This system generally does not work. It is better to set up another payment method with your bank card, as in the example below:
In any case, if your subscription is not validated in the application, it means we have not received it in our database and it has therefore not been charged.
Once the subscription is validated, turn on “Expert mode” in Settings > Routing if you want to choose the order type yourself in the “Edit your orders” window. Without Expert mode, the send button asks “Please confirm the programming of the routing on the VR servers”, then sends automatic orders.
To go further: Premium subscription and Expert mode.