Restore and cancel

Beginner

The essentials

Restore. On iPhone, iPad and Mac, the “Premium Subscription” window has a “Restore Purchases” button. Use it when you already bought Premium but the window shows no validity, for example after a reinstall. An indicator spins during the restore. The button is greyed if you are already subscribed. It does not exist on Android or Windows.

Cancel. The app has no cancel button: cancelling is done in the account of the store where you bought.

  • iPhone and iPad: device Settings > your account > Subscriptions > choose the subscription > Cancel subscription.
  • Mac: follow Apple’s procedure.
  • Android: in the Play Store, follow Google’s help.

Going further

  • During the trial. Do not cancel before the end of the 7 days if you want to keep Premium. If you do not want to subscribe, cancel before the end of the seventh day so you are not charged (advice from our FAQ).
  • After cancelling. The subscription stays valid until the date shown on the “Validity” line (“Up to” followed by the date). After that date the line shows “Expired”.
  • A subscription bought under another store account is not restored with this one: the button only finds the purchases of the store account of the device.