The app does not work on Windows

Beginner

The essentials

Windows configurations vary a lot. Check in this order:

  1. The app version. Install the latest: the “Get it from Microsoft” button of the Download the app page, which downloads the installer from our website. The version is shown at the top right of the settings panel and in “About”; it turns red when a newer version exists.
  2. The Windows version. Windows 10 version 1809 (10.0.17763) or later, 64-bit.
  3. The network. Try another network, for example a mobile hotspot. On a company network a firewall can block the loading of the coastline and the weather. Switch off a VPN.
  4. Restart the PC.
  5. The Facebook group of eSail4VR users: other players may have the same problem.

Going further

  • Hardware. If these steps are not enough, the PC may not be compatible: not enough memory or a graphics card too weak. The minimum versions are prerequisites, not a guarantee.
  • Subscription on Windows. You cannot subscribe from a PC: subscribe on the App Store or the Play Store; the subscription then applies on the PC. See Trial and purchase.
  • Update and uninstall. See the “Install” pages of the FAQ.
  • Log. If the app starts but misbehaves, contact support from the app: the log is attached automatically.