The app does not work on Windows

Beginner

The essentials

Windows configurations vary a lot. Check in this order:

  1. The app version. Install the latest: on the website, the “Get it from Microsoft” button. The version is shown at the top right of the settings panel and in “About”; it turns red when a newer version exists.
  2. The Windows version. Windows 10 version 1809 (10.0.17763) or later, 64-bit.
  3. The network. Try another network, for example a mobile hotspot. On a company network a firewall can block the loading of the coastline and the weather. Switch off a VPN.
  4. Restart the PC.
  5. The Facebook group of eSail4VR users: other players may have the same problem.

Going further

  • Hardware. If these steps are not enough, the PC may not be compatible: not enough memory or a graphics card too weak. The minimum versions are prerequisites, not a guarantee.
  • Subscription on Windows. You cannot subscribe from a PC: subscribe on the App Store or the Play Store; the subscription then applies on the PC. See Trial and purchase.
  • Update and uninstall. See the “Install” pages of the FAQ.
  • Log. If the app starts but misbehaves, contact support from the app: the log is attached automatically.